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FAQ: Shipping & Product Origins
📦 Shipping
Below are some common questions
How long does shipping take?
Standard shipping typically takes 7–15 business days. Expedited options may be available at checkout for faster delivery.
Do you ship internationally?
Yes! We ship to multiple countries. Shipping times and costs vary by location and will be calculated at checkout.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Use it on our website or the carrier’s site to follow your package.
Why does my order take longer than expected?
Shipping times can vary due to customs processing, carrier delays, or high-demand periods. We appreciate your patience — your order is on its way! 😊
Do you offer free shipping?
We occasionally run free shipping promotions. Sign up for our newsletter or follow us on social media to stay updated!
🌍 PRODUCT ORIGINS
Below are some common questions
Where do your products come from?
Our beauty products are carefully sourced from trusted manufacturers and suppliers. We prioritize quality and value in everything we carry.
Are your products cruelty-free?
We are committed to offering products that align with ethical beauty standards. Check individual product pages for specific cruelty-free or vegan certifications.
Are your products safe to use?
Absolutely. All products sold at Vine’s Secret meet safety and quality standards. We encourage you to review ingredient lists if you have specific sensitivities or allergies.
Are your products authentic?
Yes, everything sold on vinessecret.com is genuine and sourced directly from our suppliers.
📬 ORDERS & RETURNS
Below are some of are common questions about orders
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Contact us as soon as possible at hello@vinessecret.com
What if my order arrives damaged or incorrect?
Please reach out within 7 days of delivery with your order number and a photo, we’ll make it right! Do you accept returns?
Do you accept returns?
Due to the nature of beauty products, we accept returns on unopened/unused items within 14 days of delivery.
